Privacy Policy

1. Who we are

Syntric Global Ltd (“Syntric”, “we”, “us”) provides custom software and a multi-network eSIM connectivity platform. This policy explains what personal data we handle and why.

For any privacy question, contact us using the details at the end of this policy.

2. Information we collect

Contact information you give us — such as your name, email address, and the content of enquiries you send through our contact form.

Connectivity and usage data generated by devices on our platform — such as data volume, session records, network selection events, and device identifiers — used to deliver and monitor the service.

Technical data collected automatically when you visit our website, such as your IP address, browser type, and pages viewed.

3. How we use information

To provide, operate, and improve our software and connectivity services.

To respond to enquiries and communicate with you about work in progress.

To monitor performance, enforce connectivity policies, and keep the service secure and reliable.

To meet our legal and regulatory obligations.

4. Sharing your information

We work with infrastructure partners — including mobile network operators and aggregator/IPX partners — to deliver connectivity. Data is shared with them only as needed to provide the service.

We may use trusted service providers (for example, hosting and analytics) who process data on our behalf under contract.

We do not sell your personal data.

5. Data retention

We keep personal data only for as long as necessary for the purposes described here, or as required by law, after which it is deleted or anonymised.

6. Security

We use appropriate technical and organisational measures to protect data against unauthorised access, loss, or misuse. No system is perfectly secure, but we work to reduce risk on an ongoing basis.

7. Your rights

Depending on your location, you may have rights to access, correct, delete, or restrict the processing of your personal data, and to object to certain processing.

To exercise any of these rights, contact us using the details below.

8. Cookies

Our website may use cookies and similar technologies to make the site work and to understand how it is used. You can control cookies through your browser settings.

9. Changes to this policy

We may update this policy from time to time. When we do, we will revise the date shown below.

10. Contact us

Questions about this policy or your data can be sent to us via our contact page.